Services
Support & Maintenance for Zoom Rooms
Keep every room reliable with proactive monitoring, fast issue resolution, and regular updates—delivered by engineers who build and maintain Zoom Room systems every day.
What’s included
Ongoing support that protects meeting time
Whether you have one boardroom or a fleet of rooms, we keep your Zoom Rooms stable, secure, and ready to join—without last‑minute surprises.
Remote troubleshooting
Rapid diagnosis of audio, video, display and controller issues—plus guided fixes for on‑site teams when needed.
Proactive monitoring
Health checks and performance signals to spot problems early—before they impact meetings.
Updates & change control
Planned firmware and Zoom Rooms updates with rollback options and clear release notes for stakeholders.
On‑site call‑outs
When remote isn’t enough, we attend site to resolve cabling, hardware, or room‑specific faults and restore service.
How we work
A support process built for busy teams
Service levels
Choose the coverage that fits your rooms
Business hours
Standard support
Best for small deployments with predictable meeting schedules.
Extended hours
Priority response
Ideal for multi‑site teams and high‑usage rooms.
24/7
Critical rooms
For executive suites, customer-facing spaces, and always‑on operations.
Not sure what you need? Tell us how many rooms you have and your meeting hours—we’ll recommend a support plan and onboarding checklist.